Price code for the entire catalog is (P)
Please send Purchase Order and Artwork to orders@pacificline.com
SETUP CHARGE & ART CHARGE
Screen Setup Charge (screen-printed products)
• $60.00 (V) per color.
• Color change: $40.00 (V), Copy change: $40.00 (V).
• Screen charge is a service charge only and payment does not transfer title to the customer.
• PMS color match charge: $40.00(V) per color, closest match only, not guaranteed.
• PMS on color surfaces not recommended and not guaranteed.
• Re-setup / Repeat Order $40.00 (V). (within 2 years of initial order. Art files are purged after 24 months and will incur new setup charge.)
• Change of phone number, address, or any copy with the same logo is not considered re-setup.
ARTWORK - THE QUALITY OF YOUR ARTWORK DETERMINES THE QUALITY OF THE IMPRINT
Art Charge And Other Things You Should Know
• Low resolution JPG or BMP produces low quality imprint and are therefore not accepted.
• Photocopies, business cards, and faxes are not considered artwork and will not be accepted.
• Reversed art and fine line art are not recommended due to fill-in and factory will not be responsible for quality of imprint.
• Art charge ($120.00 (P) per hour) will apply if artwork is not camera ready, or if reconstructing or touch up is required.
• Art charge is a service charge only and does not transfer title.
• A correction charge of $60.00 (v) will apply to all corrections received AFTER the plate or screen has been made.
• All art changes are additional to screen and setup charges.
ABOUT ARTWORK
Electronic Artwork
• Formats: vector format EPS, AI, CDR and WMF, with all fonts converted to outline/curves.
• E-mail to artwork@pacificline.com. All e-mailed artwork must include industry reference number and PO number. Orders are not accepted at this mailbox.
• MS Word, Publisher, and other non-vector format files are not accepted.
• Multi-color imprint must have color separated artwork in electronic form only.
• Digital proof will always look better than the actual printed pieces. Therefore, digital proofs are used to reference imprint size and location only. It is not a representation of the actual imprint quality.
• Please make sure the proof is error-free. Once is it approved, factory is not responsible for errors.
Paper Artwork
• Paper artwork is no longer accepted.
IMPRINTING
First Color/Location Imprint
• Most prices quoted include 1-color 1-location imprint.
Second Color/Location Imprint
• Available as indicated by '2nd color or location pricing' listed under each product.
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Second Color/Second Location Imprint is $0.60 (P) per piece.
• Additional screen setup charge is $60.00 (V) per additional color/imprint.
• Third and fourth color imprint available on some products. Please inquire.
• Metallic imprint no longer offered.
STOCK IMPRINT COLORS
VividPrint is a full-color imprint solution from Pacificline.
VividPrint rainbow to see which products are VividPrint compatible.
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VIVIDPRINT SETUP is $60 (V), plus $0.40 (V) per full color imprint (add to unit cost).
Blank Goods
• Blank goods available at the next quantity price UNLESS item is listed as 'blank goods.'
Self-Promo
• EQP
Less Than Minimum
• On most items, additional fee of $40.00 (V), with an absolute minimum of 1/2 the lowest catalog quantity.
PRODUCTION TIME
Normal Production Time
• 5 - 7 working days after art approval (subject to stock on hand).
Rush Orders
• 3-day Rush: add 20% to total order (Must confirm with factory).
• 2-day Rush: add 40% to total order (Must confirm with factory).
• Please specify shipping method.
• If order is for special event, please mark “must have in-hands day” on Purchase Order.
• Factory reserves rights to omit paper or PDF proof for rush orders.
CONFIRMATION AND ART PROOF
Order Guidelines
• Factory will not accept phone orders. All orders must be e-mailed.
• All orders subject to a daily cut-off of 2PM, Pacific Standard Time. All orders received after the cut-off time will be processed the following business day.
• Factory is not responsible for any error caused by fax, e-mail transmission, and/or technical malfunctions, including, but not limited to scanner, phone line, and toner problems.
• Large quantity quotes must be requested by e-mail. Quote reference number must be used on purchase order.
• Orders submitted by e-mail must be submitted to orders@pacificline.com.
Orders submitted to customer service reps will not be processed.
Order Confirmation
•Orders are acknowledged by e-mail only. Contact factory if acknowledgment is not received within 1 working day. Factory must be contacted immediately for any discrepancies.
• Orders that are not marked "Duplicate" or "Confirmation Only" will be processed and invoiced.
Proofs
• PDF Proof - FREE (E-mail only, e-mail address required).
• Pre-production Sample - $60.00 (V) + cost of product + screen charge + applicable art charge (non-refundable).
• Pre-production samples available in 3 - 5 working days. Rush charges applied for rush pre-production sample.
• PDF Proof is provided for copies set at factory for approval. One change allowed free of charge. Additional correction will be billed at $60.00 (P) per copy change.
Order Cancellation
• Order cancellation subject to the cost incurred at the time of cancellation, and must be in writing. An order cancellation charge of $60.00 (P) will applied in addition to all costs already incurred.
• Buyer is responsible for all cancellation costs.
• Shipping charges, setup charge, and art charges are non-refundable.
• Imprinted products are not returnable or refundable.
SHIPPING & PACKING
Shipping
• All products shipped FOB California, 91706.
• Normal method of shipping is UPS Ground. Please see UPS shipping guide or call factory for normal transit time.
(Third party accounts, additional charge of $4.00 (V)-Handling Fee per box.)
• Please specify other preferred shipping methods. Handling charges applied.
• Split-Drop shipments additional fee of $7.00 (V) per address.
• Factory is not responsible for delays in shipment caused by freight carrier, incorrect address, or circumstances beyond our control.
• Please make sure ship-to address, including suite number, zip code are correct. You will be billed $30.00 (net) + UPS charge per package for address correction.
• Please specify AM or PM delivery for all overnight shipments (Subject to availability in your area).
• Factory reserves the right to charge address correction fees billed by couriers.
• All freight quotes are non-binding estimates and are subject to confirmation
and adjustment at time of shipping.
Packing
• Unless otherwise specified or requested, most items are shipped in bulk packaging.
• Optional tagging service and/or special packaging may be available at additional cost. Please contact factory for details.
MISCELLANY
Payment
• Payment is required for all first-time purchases unless credit has been established.
• Production will not begin unless payment is received.
• Payments are acceptable in checks, Visa, MasterCard and Discover. Debit cards are not accepted.
• We no longer accept American Express.
Ink Cartridge For Our Pens
• Black ink cartridges are used for all writing instruments.
• All ink cartridges meet US Safety standards.
• Unless otherwise specified, ink cartridge shelf life is 6 months in storage.
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Factory does not guarantee cartridges to work for pens left in storage for over 6 months.
Over-runs and Under-runs (+/- 5%)
• Factory reserves the right to over-run or under-run up to 5% of the order.
All over-runs are billable.
Repeat Orders
• Please include previous Purchase Order number, Invoice number, and date.
• Please provide copy of artwork to verify imprint information.
• Records of past orders are kept for 2 years. Repeated orders after 2 years will incur new setup charges.
• Any information change (such as area code) requires a $25.00 (V) copy change charge.
• Re-setup charge: 50% off original setup and color match charges for orders placed by same distributor company without artwork change.
Returns and Redo’s
• Items printed incorrectly due to factory error will be replaced at no charge when returned within 30 days from receipt of products.
• All returns must be approved by factory with Factory Return Authorization.
• Unauthorized returns will not be credited.
• Unimprinted goods may be returned subject to a 25% restocking fee.
• No return accepted after 30 days.
• All claims must be made within 30 days from invoice date.
• Imprinted goods cannot be returned for credit or refund.
Samples
• Sample requests totaling $2.00 or more will be invoiced at sample cost + freight.
• Random samples are billed at end column pricing.
• Please provide UPS account number when requesting sample(s).
Product Variations/Pricing Change
• Due to measures beyond our control, color variations among products, photo illustrations, and actual products may exist. Distributors are encouraged to obtain samples prior to ordering.
• Factory reserves the right, without prior notice, to make changes to the appearance, functionality, and color availability of any product.
• Prices subject to change without notice.
• Please contact factory to confirm pricing/delivery at time of ordering.
Trademark
• The artwork, designs, and trademarks are reproduced for illustrations only. They do not imply or suggest endorsement by the artwork/trademark owners or that the item was originally produced for the artwork/trademark owners.
• To avoid trademark, trade dress, and/or copyright infringement, the factory reserves the right to request authorization to reproduce a logo or artwork, or refuse orders that will result in such violations.
• PacificLine Originals are exclusive in-house designs.
