Electronic Artwork (Preferred!)
• Formats: vector format EPS, AI, CDR and WMF, with all fonts converted to outline/curves.
• E-mail to artwork@pacificline.com All e-mailed artwork must include industry reference number and PO number. Orders are not accepted at this mailbox.
• MS Word, Publisher, and other non-vector format files are not accepted.
• Please fax or include paper artwork with P. O.
• Multi-color imprint must have color separated artwork in electronic form only.

Paper Artwork
• Paper artwork is no longer accepted.

SETUP CHARGE & ART CHARGE
Screen Setup Charge (screen-printed products)
• $60.00 (P) per color.
• Color change: $30.00 (P), Copy change: $30.00 (P).
• Screen charge is a service charge only and payment does not transfer title to the customer.
• PMS color match charge: $30.00(P) per color, closest match only, not guaranteed. PMS on color surfaces not recommended and not guaranteed.

• Resetup / Repeat Order $30.00 (P).

ARTWORK - THE QUALITY OF YOUR ARTWORK DETERMINES THE QUALITY OF THE IMPRINT

Art Charge And Other Things You Should Know
• Low ressolution JPG or BMP produces low quality imprint and therefore discouraged. 
• Photocopies, business cards and faxes are not considered artwork and will not be accepted.
• Reversed art and fine line art are not recommended due to fill-in and factory will not be responsible for quality of imprint.
• Art charge ($96.00 (P) per hour) will apply if artwork is not camera ready, or if reconstructing or touch up is required.
• Art charge is a service charge only and does not transfer title.
• A correction charge of $50.00 (p) will apply to all corrections received AFTER the plate or screen has been made.
• All art change is additional to screen and setup charges.
 

IMPRINTING
First Color/Location Imprint
• Most prices quoted include 1-color 1-location imprint.

Second Color/Location Imprint
• Available as indicated by 2nd color or location pricing listed under each product.
• Additional screen setup charge is $60.00 (P) per additional color/imprint.
• Third and fourth color imprint available on some products. Please inquire.

Blank Goods
• Blank goods available at the next quantity price UNLESS item is listed as blank goods.

Less Than Minimum
• On most items, add $30.00 (P) with an absolute minimum of 1/2 the lowest catalog quantity.

PRODUCTION TIME
Normal Production Time
• 5 - 7 working days after art approval (subject to stock on hand).

Rush Orders
• 3-day Rush: add 20% to total order (Must confirm with factory).
• 2-day Rush: add 40% to total order (Must confirm with factory).
• Please specify shipping method.
• If order is for special event, please mark “must have in-hands day” on Purchase Order.
• Factory reserves rights to omit paper or PDF proof for rush orders.

CONFIRMATION AND ART PROOF
Order Guidelines
• Factory will not accept phone orders. All orders must be faxed, e-mailed or mailed in.
• All orders subject to a daily cut-off of 2PM, Pacific Standard Time. All orders received after the cut-off time will be processed the following business day.
• Factory is not responsible for any error caused by fax, e-mail transmission and technical malfunctions, including scanner, phone line, and toner problems.
• Large quantity quote must be requested by fax or e-mail. Quote refernece number must be used on purchase order.

Order Confirmation
•Orders acknowledged by fax or e-mail only. Contact factory if acknowledgement is not received within 1 working day. Factory must be contacted immediately for any discrepancies.
• Orders that are not marked "Duplicate" or "Confirmation Only" will be produced and invoiced.

Proofs
• PDF Proof - FREE. (E-mail only, e-mail address required. Otherwise, we will provide proof by fax.)
• Preproduction Proof - $50.00 (P) + cost of product + screen charge + applicable art charge. (non-refundable)
• Preproduction proofs available in 3 - 5 working days. Rush charges applied for rush pre-production proof.
• PDF Proof is provided for copies set at factory for approval. One change allowed free of charge. Additional correction will be billed at $25.00 (p) per copy change.

Order Cancellation
• Order cancellation subject to the cost incurred at the time of cancellation, and must be in writing. An order cancellation charge of $30.00 (p) will applied in addition to all costs already incurred.
• Buyer is responsible for all cancellation costs.
• Shipping charges, setup charge, and art charges are non-refundable.
• Imprinted products are not returnable or refundable.

STANDARD IMPRINT COLORS

SHIPPING & PACKING
Shipping
• All products shipped FOB California, 91706.
• Normal method of shipping is UPS Ground. Please see UPS shipping guide or call factory for normal transit time.
• Please specify other preferred shipping methods. Handling charges applied.
• Split shipments add $5.00 (P) per address.
• Factory is not responsible for delays in shipment caused by freight carrier, incorrect address or circumstances beyond our control.
• Please specify AM or PM delivery for all overnight shipments.(Subject to availability in your area).
• Factory reserves the right to charge address correction fees billed by couriers.
• All freight quotes are non-binding estimates and are subject to confirmation and adjustment at time of shipping.

Packing
• Unless otherwise specified or requested, most items are shipped in bulk packaging.
• Optional tagging service, special packaging may be available at additional cost. Please contact factory for details.

MISCELLANY
Payment
• Payment is required for all first-time purchases unless credit has been established.
• Payments are acceptable in checks, Visa, MasterCard, and American Express. Debit cards are not accepted.
• Production will not begin unless payment is received.

Ink Cartridge For Our Pens
• Black ink cartridges are used for all writing instruments.
• All ink cartridges meet US Safety standards.
• Unless otherwise specified, ink cartridge shelf life is 6 months in storage. Factory does not guarantee cartridges to work for pens left in storage for over 6 months.

Over-runs and Under-runs (+/- 5%)
• Factory reserves the right to over-run or under-run up to 5% of the order. All over-runs are billable.

Repeat Orders
• Please include previous Purchase Order number, Invoice number and date.
• Please provide copy of artwork to verify imprint information.
• Records of past orders are kept for 3 years. Repeated orders after 3 years will incur new setup chrages.
• Any information change (such as area code) requires a $30.00 (p) copy change charge.
• Re-setup charge: 50% off original setup and color match charges for orders placed by same distributor company without artwork change.

Returns and Redo’s
• Items printed incorrectly due to factory error will be replaced at no charge when returned within 30 days from receipt of products.
• All returns must be approved by factory.with Factory Return Authorization. Unauthorized returns will not be credited.
• Unimprinted goods may be returned subject to a 25% restocking fee.
• No return accepted after 30 days.
• All claims must be made within 30 days from invoice date.
• Imprinted goods cannot be returned for credit or refund.

Samples
• Sample requests totaling $2.00 or more will be invoiced at sample cost + freight.
• Random samples are billed at end column pricing.
• Please provide UPSaccount number when requesting sample(s).

Product Variations/Pricing Change
• Due to measures beyond our control, color variation among products, photo illustrations, and actual products may exist. Distributors are encouraged to obtain samples prior to ordering.
• Factory reserves the right, without prior notice, to make changes to the appearance, functionality and color availability of any product.
• Prices subject to change without notice.
• Please contact factory to confirm pricing/delivery at time of ordering.

What are those strange boxes in the catalog and other printed materials?

• Those strange boxes are QR Codes. QR Codes is a barcode system used with mobile phones equipped with a camera. Most of today’s cellular phones can be used as a QR code reader.  QR code readers are available free from various companies, just download the appropriate app for your specific phone and you’re ready to go.  
• We use QR codes because in today’s world, people are mobile and we want you to have access to the latest information
at your fingertips, whereever you are.  Just scan the appropriate QR code and your phone’s browser will take you to that specific page on our website for the latest pricing and other important information. 
• Prices subject to change without notice.
• Please note charges may apply when accessing the internet with your cellular phone. 

Trademark
• The artwork, designs, and trademarks are reproduced for illustrations only. They do not imply or suggest endorsement by the artwork/trademark owners or that the item was originally produced for the artwork/trademark owners.
• To avoid trademark, trade dress, and copyright infringement, the factory reserves the right to request authorization to reproduce a logo or artwork, or refuse orders that will result in such violations.
• PacificLine Originals are exclusive in-house designs.